For anyone exposed to Occupational Violence and Aggression (OVA), having a clear, practical training framework is not just helpful—it’s essential. That’s where frameworks like ADP (Awareness, De-escalation, Protection) come in, and why they’re such game-changers for all staff, particularly frontline teams.

Why Training Frameworks Matter

When people are under stress, they don’t rise to the occasion—they fall back on their training. The whole point of a well-designed framework is to turn instinct into informed action: giving staff a “mental map” to navigate volatile situations, keep themselves safe, and protect others.

But not all frameworks are created equal. A good one—like ADP—is easy to learn, easy to remember, and tailored for reality, not just theory.

What Makes the ADP Approach Different?

The ADP training framework is built on three pillars:

• Awareness: Spot the warning signs before things escalate. This means paying attention to people’s tone, body language, and the environment. Awareness transforms that “gut feeling” into something actionable.
• De-escalation: When tempers flare, ADP delivers proven, practical techniques to calm people down and stay safe yourself—using your voice, body language, and controlled responses, not just wishful thinking.
• Protection: If all else fails, safety comes first. ADP teaches specific, lawful ways to disengage or escape, making sure that everyone gets home in one piece.

The real-world value? ADP empowers teams to confidently handle verbal aggression, threats, and even physical danger. It’s adaptable (works in hospitals, schools, shopping centres—you name it), grounded in the latest evidence, and constantly updated to reflect new risks and best practice. Staff trained in the ADP framework report less anxiety, quicker response times, and a workplace culture where safety is normalised, not just an afterthought.

It’s More Than a Tick-Box

Let’s be honest—too many “one-off” training sessions leave staff with a pile of paperwork and no practical skills. A framework like ADP means constant reinforcement, shared language, and a pathway for ongoing learning—eLearning, group coaching, and drills—all of which build a genuinely safer and more supportive workplace.

When it comes to OVA, the question isn’t if something will go wrong, but when. With a robust training framework like ADP, teams are ready—not just to get through the moment, but to take control, protect one another, and help their workplaces thrive. That’s the kind of training every team deserves.

Contact us for more information.