Support Services
In today’s Support Services and NDIS provider environment, workers face an alarming increase in violence and aggression from participants and their families. Recent data shows that disability support workers experience a high level of violence in the workplace, with many reporting incidents of being spat at, bitten, and even attacked with weapons.
This aggressive behaviour not only threatens employee well-being but also impacts the quality of care provided to NDIS participants. Our comprehensive ADP Training Framework offers a robust solution to these pressing issues.
Our framework is designed to equip NDIS workers with essential skills to manage and de-escalate potentially violent situations. By focusing on prevention and response strategies, we aim to create safer work environments and foster a culture of respect between participants, families, and staff. This approach not only enhances employee safety but also contributes to improved care outcomes and organizational reputation.
Key risks faced by retail workers include:
- Physical violence from participants, including hitting, kicking, and biting
- Verbal abuse and threats from participants and family members
- Exposure to weapons and dangerous objects
- Risk presented through working in unfamiliar environments e.g. home visits
- High stress levels due to chronic understaffing and workload pressures
- Lack of knowledge around restrictive practices and what is allowed or not allowed to keep themselves safe
How the ADP Framework can help:
- Comprehensive de-escalation techniques tailored for support services support contexts
- Scenario-based training for practical application in disability support settings
- Strategies for identifying and managing potential threats, including those related to participants' specific needs
- Post-incident support and reporting procedures specific to NDIS environments
Implementation Strategies
- In person training to deliver practical strategies to manage behaviours of concern
- Comprehensive training designed to maintain standards of care for clients who have multiple health issues
Our tailored approach ensures that the training meets the specific needs of each NDIS provider environment, from small operations and sole workers to large disability support organisations.