Retail & Hospitality
In today’s retail landscape, workers face an alarming increase in customer abuse and violence. Recent surveys reveal a surge in aggressive behaviour, which not only threatens employee well-being but also impacts productivity and overall business performance. Our comprehensive ADP Training Framework offers a robust solution to these pressing occupational violence and aggression issues.
Our framework is designed to equip retail workers with essential skills to manage and de-escalate potentially violent situations. By focusing on prevention and response strategies, we aim to create safer work environments and foster a culture of respect between customers and staff. This approach not only enhances employee safety but also contributes to improved customer experiences and brand reputation.
Key risks faced by retail workers include:
- Verbal abuse and threats from customers
- Physical violence, including spitting and assault
- Sexual harassment and abuse
- Racial and ethnic discrimination
- Dealing with mental health and drug/alcohol affected customers
- Lack of understanding of what they legal can do to protect themselves.
It’s crucial to consider all employee groups that may be affected, including often-overlooked support staff such as cleaners, caterers, and temporary or agency workers. A comprehensive approach to safety should encompass all individuals within the healthcare environment.
How the ADP Framework can help:
- Comprehensive de-escalation techniques
- Scenario-based training for practical application
- Strategies for identifying and managing potential threats
- Post-incident support and reporting procedures
Implementation Strategies
- A multifaceted approach that includes online modules for foundational knowledge, in-person workshops for skill practice, and ongoing refresher courses.
- Leverage our eLearning technology for accessible training delivery.
- Tailor training to specific roles within the retail and hospitality settings.
- Regular evaluation and training updates based on incident data and feedback to keep on top of trends.
Investing in the ADP Framework can reduce incidents of violence, lower costs associated with workers’ compensation and legal fees, and boost employee morale and retention. Our tailored approach ensures that the training meets the specific needs of each retail environment, from small boutiques to large department stores, and hospitability establishments.