Aged Care & Community Services
Aged care and community services workers face daily challenges from violence and aggression from residents and their families. Many aged care workers have experienced physical violence and being threatened with a weapon. This not only threatens employee well-being but also impacts the quality of care provided to residents.
Our ADP Framework offers a robust solution to these pressing issues. Our framework is designed to equip aged care workers with essential skills to manage and de-escalate potentially violent situations. By focusing on prevention and response strategies, we aim to create safer work environments and foster a culture of respect between residents, families, and staff. This approach not only enhances employee safety but also contributes to improved care outcomes and organisational reputation.
Key risks faced by retail workers include:
- Physical violence from residents, including hitting, kicking, and biting
- Verbal abuse and threats from residents and family members
- Sexual harassment and inappropriate behaviour from residents
- Exposure to weapons and dangerous objects being thrown
- Knowledge around restrictive practices and what is allowed and not allowed to keep themselves safe.
It’s crucial to consider all employee groups that may be affected, including often-overlooked support staff such as cleaners, caterers, and temporary or agency workers. A comprehensive approach to safety should encompass all individuals within the aged care environment.
How the ADP Framework can help:
- Comprehensive de-escalation techniques
- Therapeutic approaches
- Strategies for identifying and managing potential threats
- Post-incident support and reporting procedures
Implementation Strategies
- Comprehensive de-escalation techniques tailored to dementia care.
- Scenario-based training for practical application in aged care settings.
- Strategies for identifying and managing potential threats, including those related to mental health issues.
- Post-incident support and reporting procedures specific to aged care environments.
Implementing our training framework demonstrates a commitment to employee welfare and compliance with workplace safety regulations. By investing in the ADP Framework, aged care providers can reduce incidents of violence, and focus on providing the best care possible to residents. Our tailored approach ensures that the training meets the specific needs of each aged care environment, from small facilities to large nursing homes.